Senior Team Lead, Support Engineer (Healthcare AI)

Jobgether • Australia

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead a team of support engineers, resolve complex production issues, drive reliability improvements for a global healthcare AI platform. High-ownership role in a fast-paced environment.

Key Highlights

Lead and mentor support engineers

Resolve complex technical issues in production

Drive root cause analysis and long-term reliability enhancements

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Key Responsibilities

Lead, coach, and develop a team of support engineers

Manage day-to-day support engineering operations

Act as a hands-on technical escalation point

Drive root-cause analysis and product improvements

Build and maintain internal systems and documentation

Recruit, onboard, and mentor new support engineers

Establish and improve team rituals and workflows

Technical Skills Required

Support Engineering Troubleshooting Team Leadership

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Benefits & Perks

Competitive compensation package with equity opportunities

Fully remote-friendly work model with flexible scheduling

Generous learning and development budget

Job Description

This role sits at the critical intersection of customer experience, engineering, and product reliability, leading the team responsible for resolving the most complex technical issues faced by customers in production. You will operate as a hands-on technical leader, diving into logs, traces, and code to root-cause challenging problems while guiding a team of support engineers to do the same. The work directly impacts the reliability of a fast-scaling healthcare AI platform used across millions of patient interactions globally. Beyond incident resolution, you will help transform support insights into long-term engineering improvements, reducing recurring issues and strengthening system resilience. This is a high-ownership role in a fast-moving environment where speed, precision, and thoughtful escalation management are essential. You will collaborate closely with Product, Engineering, and Customer teams to ensure issues are not only solved quickly, but permanently prevented where possible.

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