Director of Product, Customer Experience

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead critical areas of customer experience, product strategy, and energy markets. Manage a team of product managers and drive scalable self-serve experiences. Thrive in ambiguity and enjoy solving complex economic systems.

Key Highlights

Lead critical areas of customer experience

Manage a team of product managers

Drive scalable self-serve experiences

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Key Responsibilities

Define and drive the end-to-end product strategy for the customer experience

Lead, mentor, and grow a team of product managers

Transform a high-touch, service-heavy customer journey into a scalable, self-serve product experience

Technical Skills Required

Energy markets Demand response Distributed energy resources Grid services Energy storage AI-driven tools

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Benefits & Perks

Annual base salary range of $200,000-$230,000 USD

Performance bonus of 10-15% annually

Equity package

Unlimited paid time off

Comprehensive health, wellness, and financial benefits package

Parental leave and additional family support policies

Fully remote work environment

Job Description

This is a high-impact leadership role responsible for shaping and scaling the end-to-end customer experience within a complex, data-driven energy platform.The role sits at the intersection of product strategy, energy markets, and customer financial outcomes, with direct influence on trust, retention, and revenue per customer.You will lead critical areas such as customer dispatch, performance visibility, settlement, metering data, and financial transparency.The environment is fast-paced, highly cross-functional, and deeply technical, requiring both strategic vision and hands-on execution.

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