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Director of Product for AI and Agentic Customer Support

Flex • United States
Relocation
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Flex is seeking a Director of Product for AI and Agentic Customer Support to own the strategy and outcomes for customer issue resolution. The role involves designing and implementing AI-driven customer support systems, including automated resolution, intelligent routing, and agent augmentation. The ideal candidate has experience in product management, AI, and ML, with a strong track record of delivering results in a fast-paced environment.

Key Highlights
Own the strategy and outcomes for customer issue resolution
Design and implement AI-driven customer support systems
Experience in product management, AI, and ML required

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Key Responsibilities
Own the strategy and outcomes for all things agentic
Set the multi-quarter roadmap for automated resolution, intelligent routing, and agent augmentation
Design the in-app customer support experience
Build the agentic resolution platform
Own the customer intelligence layer
Drive the interaction data model
Define the vendor integration product layer
Enable AI assist for human agents
Set the architecture direction
Technical Skills Required
AI ML LLM-native orchestration PRD writing

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Benefits & Perks
Competitive medical, dental, and vision
Company equity
401(k) plan with company match
Unlimited paid time off + 13 company paid holidays
Parental leave
Free Flex subscription

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Nice to Have
Experience in fintech, payments, or any domain where automated actions carry financial or compliance risk
Prior exposure to contact center platforms, AI voice or chat vendors, or CRM integration patterns

Job Description

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?
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Job Overview
Posted Jul 08, 2026
Employment Full-time
Experience Not Applicable
Location United States
Category Product Management
Company Flex
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