Support Engineer - Escalation Management

This role offers an exciting opportunity to serve as a key customer advocate within a dynamic technology environment, helping resolve complex and high-impact support issues. The successful candidate will work at the intersection of customer success, technical support, and cross-functional collaboration, ensuring timely resolution of critical escalations. Working closely with engineering, program management, and operational teams, you will drive solutions that enhance customer satisfaction and business outcomes. This position is ideal for a problem-solver who thrives in fast-paced environments and enjoys navigating challenging situations with professionalism and confidence. With a strong focus on communication, stakeholder management, and continuous improvement, the role provides meaningful opportunities to influence processes and elevate the customer experience. The position is fully remote and offers exposure to enterprise-scale cloud and technology solutions.