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IT Support DSS Engineer

Mexico
Full Remote Visa Sponsorship
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Provide Level 1 and Level 2 technical support to clients across Mexico, Canada, and Romania. Ensure timely resolution of IT incidents and maintain compliance with U.S. banking regulations. Requires 7+ years of phone/customer support experience and expertise in Windows, AD, and VMWare.

Key Highlights
Level 1 and Level 2 technical support
Compliance with U.S. banking regulations
7+ years of phone/customer support experience
Key Responsibilities
Provide Level 1 and Level 2 technical support
Ensure timely resolution of IT incidents
Maintain compliance with U.S. banking regulations
Install, configure, and update banking-approved software
Assist in password resets, MFA support, and identity/access management requests
Identify and report suspicious activity or potential security threats
Document solutions and create user guides/knowledge base articles

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Technical Skills Required
Windows AD VMWare Windows 11 Exchange MECM SCOM Ivanti ServiceNow Active Directory Horizon Business applications Remote desktop connectivity applications Windows end point support MS Office Suite Web Application VPN
Benefits & Perks
100% remote work
Visa sponsorship available

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Nice to Have
Ticket Management
Customer Satisfaction
First Call Resolution
Create SOP and Knowledge Base articles for top call generators

Job Description

Role: IT Support DSS engineer

Location: Mexico (100% Remote)

Job Description:

IT Support Analyst is responsible for providing Level 1 and Level 2 technical support to Client across Mexico, Canada and Romania branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.

What's this role about?

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Job Overview
Posted Jun 14, 2026
Employment Contract
Experience Mid-Senior level
Location Mexico
Category Networking
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