IT Infrastructure & Operations Director

First Citizens Bank • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead IT infrastructure and operations teams to ensure performance, reliability, security, and cost-effectiveness. Develop and maintain strong relationships with vendors and partners. Foster a supportive team environment focused on professional growth.

Key Highlights

Lead IT infrastructure and operations teams

Develop and maintain relationships with vendors and partners

Foster a supportive team environment

Key Responsibilities

Provide oversight for enterprise infrastructure and technical operations

Lead associate teams responsible for daily technical operations and long-term infrastructure stability

Establish performance monitoring, reporting, and service metrics

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Technical Skills Required

Windows-based environments End-user computing platforms/services Identity and access management Security controls Vulnerability management System hardening

Benefits & Perks

Remote work

Competitive benefits program

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Nice to Have

Strong people manager with experience leading managers and technical teams

Experience with DEX or similar tools

Job Description

This is a remote role that may only be hired in the following location(s): Arizona or North Carolina.The IT Infrastructure & Operations Director is responsible for leading the Bank’s desktop technical operations, infrastructure, and associated teams. This role ensures the performance, reliability, security, and cost-effectiveness of enterprise infrastructure, including software, hardware and related tools. The position provides strategic leadership, operational oversight, and technical expertise while managing and developing a high-performing IT organization supporting critical business and regulatory needs.

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