Technical Support Engineer - AI & Infrastructure Tools

Jobgether • Switzerland

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Provide first-line technical support for developers using AI and infrastructure tooling, resolving API and deployment issues across global time zones. Collaborate with engineering and product teams to diagnose, escalate, and improve system reliability and documentation. Requires strong Python skills, LLM ecosystem knowledge, and excellent communication with a high ownership mindset.

Key Highlights

High-impact technical support for AI-powered applications and cloud environments

Work with cutting-edge AI workflows including RAG, prompt engineering, and agent-based systems

Support global customers with follow-the-sun coverage and occasional off-hours

Collaborate with engineering, product, and documentation teams on incident resolution

Opportunity to work on advanced AI infrastructure and developer tooling

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Key Responsibilities

Monitor and respond to incoming technical support tickets

Diagnose and resolve customer issues across LLM applications and cloud environments

Support global customers through follow-the-sun coverage

Collaborate with engineering and product teams to investigate bugs

Use and improve internal tools, runbooks, and diagnostics systems

Participate in incident post-mortems and document root causes

Track support performance metrics and contribute to continuous improvement

Improve and maintain knowledge base articles

Provide feedback from customer interactions to influence product improvements

Technical Skills Required

Python API debugging LangChain LlamaIndex vector databases log analysis monitoring systems backend tooling distributed infrastructure third-party integrations

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Benefits & Perks

Competitive compensation package

Comprehensive health coverage

Retirement savings plan

Paid parental leave

Remote work support stipend

Company-provided disability and life insurance

Fully remote or hybrid flexibility

Career growth and learning opportunities

Job Description

This is a high-impact technical support role focused on assisting developers and advanced users building with modern AI and infrastructure tooling. You will be the first line of contact for technical customers, helping them troubleshoot complex issues across APIs, LLM-powered applications, and cloud-based environments. The role sits at the intersection of support, engineering, and product, requiring both strong technical depth and excellent communication skills. You will work closely with engineering and product teams to diagnose, escalate, and resolve issues that directly affect production systems. In this environment, speed, clarity, and ownership are critical, as you ensure that users can reliably build and scale AI-powered applications. The position also offers exposure to cutting-edge AI workflows, retrieval systems, and agent-based architectures in a rapidly evolving technical landscape.

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