Product Reliability Engineer

Jobgether • Canada

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Jobgether is seeking a Product Reliability Engineer to ensure production systems remain stable, observable, and continuously improvable. The role involves partnering with customers and internal teams to investigate and resolve complex production issues. Strong software engineering fundamentals and hands-on Kubernetes expertise are required.

Key Highlights

Investigate and resolve complex production issues

Partner with customers and internal teams

Ensure production systems remain stable and observable

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Key Responsibilities

Partner with customers and internal teams to investigate and resolve complex production issues

Lead deep root-cause analysis for escalations, reproduce issues, and collaborate with engineering teams to implement durable fixes

Build and maintain reliability tooling such as diagnostics systems, health checks, support bundles, and environment validation utilities

Technical Skills Required

Kubernetes Python Go Rust Observability tools Logs Metrics Tracing

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Benefits & Perks

Competitive compensation package

Fully remote work environment

Opportunity to work on real-world production infrastructure

Strong technical ownership with high impact on product reliability

Job Description

This role sits at the critical intersection of software engineering, customer reliability, and production operations for infrastructure software deployed in complex, real-world environments. You will ensure that production systems running in customer-owned Kubernetes environments remain stable, observable, and continuously improvable. The work goes beyond incident response, focusing on eliminating entire categories of failures through better tooling, automation, and product design. You will partner closely with customers, engineers, and solution teams to investigate complex issues, drive root-cause analysis, and translate findings into long-term system improvements. This is a highly hands-on role where debugging, automation, and product thinking come together to define reliability as a core product capability. Your work will directly shape how enterprise customers experience stability, performance, and trust in the platform.

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