Principal Product Manager - Enterprise Customer Education

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Product Manager in Canada.

In this role, you will shape the future of enterprise customer education by defining strategy, identifying high-value opportunities, and guiding product direction across a fast-evolving B2B SaaS environment. You will operate as a senior individual contributor with significant influence across teams, blending product vision, customer insight, and analytical rigor to drive meaningful business impact. The position requires a strong ability to move between strategy and execution, from uncovering market opportunities to validating early concepts through rapid experimentation. You will collaborate closely with design, engineering, and go-to-market teams to translate ideas into scalable solutions that improve how enterprises educate and enable their customers. With a strong focus on innovation and emerging technologies, particularly AI, you will help redefine how learning experiences are delivered at scale. This is a highly strategic role where your work directly shapes product direction and long-term growth.

Accountabilities

• Own and define the segment strategy for enterprise customer education, ensuring alignment with market needs and business objectives
• Identify, evaluate, and size new opportunities using customer insights, data analysis, and market research
• Lead ideation and validation of early-stage product concepts through prototyping, testing, and iterative refinement
• Build compelling, data-backed business cases to secure alignment from senior leadership and cross-functional stakeholders
• Guide product teams through execution by maintaining clarity on outcomes, priorities, and success metrics
• Provide strategic influence and mentorship to other product managers across the segment to ensure alignment and impact
• Integrate AI and emerging technologies into product thinking to enhance learning and customer education experiences
• Act as a thought leader and advocate for customer education strategy across the organization
  
  

Requirements

• 7+ years of product management experience in B2B SaaS or enterprise software environments
• Proven track record of defining product strategy and delivering measurable business outcomes
• Strong experience in 0-to-1 or early-stage product environments with comfort in ambiguity and rapid iteration
• Excellent analytical and financial modeling skills, with the ability to build business cases and forecasts
• Strong communication and storytelling skills, with the ability to influence executive and cross-functional audiences
• Ability to collaborate effectively across design, engineering, and go-to-market teams
• Deep curiosity and understanding of AI and emerging technologies and their application in product innovation
• Experience in customer education, enablement, or learning platforms is a strong plus
  
  

Benefits

• Fully remote-first work with flexible arrangements
• Comprehensive health, dental, and wellness benefits depending on location

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• Retirement savings programs and eligibility for bonus plans
• Generous paid time off
• New hire equipment allowance and monthly flexibility stipend
• Strong career growth and internal mobility opportunities
• Employee-led diversity, equity, and inclusion programs
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.