AI Summary
Join a vibrant team providing customer support to Norwegian-speaking users on a social media platform. Resolve user issues, troubleshoot technical problems, and enhance the user experience. Fluency in Norwegian and strong problem-solving skills required.
Key Highlights
Provide customer support to Norwegian-speaking users
Troubleshoot technical problems
Enhance user experience
Key Responsibilities
Provide responsive and friendly customer support to Norwegian-speaking users
Troubleshoot technical problems related to the social media platform and guide users effectively
Document and track customer interactions and issues accurately using CRM tools
Technical Skills Required
Benefits & Perks
Competitive Monthly Salary
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
Nice to Have
Experience in customer service, technical support, or helpdesk roles
Familiarity with social media platforms
Job Description
Mercier Consultancy Group is inviting applications for the role of Norwegian Helpdesk Agent to support a leading social media platform, with the opportunity to live and work in Greece. This exciting position offers a chance to join a vibrant team focused on delivering excellent customer service and technical support to Norwegian-speaking users. As a Helpdesk Agent, you will be responsible for resolving user issues and enhancing the overall user experience on the platform.
Key Responsibilities
- Provide responsive and friendly customer support to Norwegian-speaking users
- Troubleshoot technical problems related to the social media platform and guide users effectively
- Document and track customer interactions and issues accurately using CRM tools
- Collaborate with internal teams to escalate and resolve complex technical challenges
- Stay informed about platform updates, policies, and best practices to share relevant information with users
- Contribute to process improvements to enhance the support experience
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- Exceptional fluency in Norwegian and at least a B2 in English (both written and spoken) is required.
- Experience in customer service, technical support, or helpdesk roles preferred
- Strong problem-solving skills and ability to communicate technical information clearly
- Familiarity with social media platforms is a plus
- Experience with CRM systems and helpdesk software is advantageous
- Ability to work remotely from Greece with excellent self-management and organizational skills
- Positive attitude and commitment to providing excellent customer service
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- Competitive Monthly Salary
- Fully Paid Relocation Package
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- Health Insurance
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