Director, Omnichannel Strategy & Experience Design

This role defines the foundational logic behind how customers and accounts are engaged across the entire lifecycle. It focuses on designing the structure, sequencing, and decisioning of omnichannel journeys rather than executing campaigns or managing channel delivery. You will translate business priorities, revenue goals, and audience insights into scalable journey frameworks that guide how engagement happens across complex buying groups. Working within a B2B enterprise SaaS environment, you will design systems that determine when, why, and how customers are engaged based on behavioral and intent signals. The role sits at the intersection of strategy, data, and experience architecture, shaping the “blueprint” that downstream teams activate. It is ideal for someone who thrives in systems thinking and wants to influence engagement at a structural level.