Genomic Client Services Specialist

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Support healthcare professionals using genomic testing, manage orders, ensure data accuracy, collaborate with teams, and improve customer communication processes. Requires customer service experience, life sciences background, and fluency in French and English.

Key Highlights

Key contact for clients and operational coordination

Manage order processing and sample data entry

Collaborate with laboratory, clinical, and commercial teams

Handle complex client inquiries with professionalism

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Key Responsibilities

Provide responsive customer support via phone and email

Manage order processing activities and sample data entry

Maintain and update client and order information within CRM systems

Collaborate with laboratory, production, clinical interpretation, and sales teams

Contribute to continuous improvement of customer communication processes and service workflows

Technical Skills Required

Customer Service Order Management CRM Systems Data Entry Quality Control French Language English Language

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Benefits & Perks

Fully remote work environment

Training and onboarding support

Career development in life sciences

Job Description

This role sits at the intersection of customer service and life sciences, supporting healthcare professionals and clinical partners who rely on genomic testing to guide patient care. You will be a key point of contact for clients, ensuring seamless order management, accurate sample processing, and timely communication across complex diagnostic workflows. Working in a fast-paced, global environment, you will collaborate closely with laboratory, clinical interpretation, and commercial teams. The role blends customer support, data accuracy, and healthcare impact, requiring both empathy and precision. You will help ensure clinicians receive the information they need to make life-changing decisions for patients. This is an opportunity to contribute directly to advancing modern genetic diagnostics while building expertise in a highly specialized field.

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