IT Operations Manager

tripleten • Spain

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

We're looking for an IT Operations Manager to lead and scale our IT function. This role is responsible for running the help desk team, owning core IT processes, and driving automation across the business. The ideal candidate has prior experience in an IT operations leadership or senior role and hands-on experience administering Google Workspace and a SaaS environment.

Key Highlights

Lead the help desk team

Administer Google Workspace

Drive automation across the business

Key Responsibilities

Lead the help desk team: ticket triage, agent processes, knowledge base, and escalations

Administer Google Workspace and manage access across a SaaS stack

Own and improve core IT processes, including employee onboarding and offboarding

Build and maintain no-code automations to streamline internal workflows and reduce manual work

Troubleshoot identity, authentication, and access issues

Support IT procurement and vendor coordination

Drive cross-functional projects such as tool migrations and system integrations

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Technical Skills Required

Google Workspace Jira automation Make.com Zapier SaaS

Benefits & Perks

Fully remote, full-time role

Flexible hours

Competitive compensation

Opportunities for learning, mentorship, and professional growth

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Nice to Have

Familiarity with HRIS platforms

Job Description

At , we’re creating innovative learning products that empower people to master IT professions like software engineering, data science, business intelligence, and QA — no matter their prior experience. Our AI-driven and thoughtfully designed platform helps students build real skills and access meaningful career opportunities. We're passionate about making education accessible, engaging, and empowering for everyone.We're looking for an IT Operations Manager to lead and scale our IT function. This is a management role responsible for running the help desk team, owning core IT processes, and driving automation across the business.

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