Support Engineer - Fraud Prevention & AML Compliance

Jobgether • Greater São Paulo Area

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Join a high-growth, remote-first environment focused on fraud prevention and AML compliance, supporting a global platform used by banks, fintechs, and enterprises. Serve as the first point of contact for customers, troubleshoot complex API-driven issues, and collaborate with engineering teams to ensure platform reliability. Requires 5+ years of technical support experience, strong API and SQL skills, and the ability to work independently across multiple time zones.

Key Highlights

5+ years of technical support experience

Strong API and SQL proficiency

Remote-first work environment

Support fraud prevention and AML compliance systems

Collaborate with global engineering teams

Contribute to documentation and tooling improvements

Key Responsibilities

Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels

Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations

Act as a subject matter expert on the platform, including APIs, web technologies, and payment/risk infrastructure

Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps

Analyze logs, SQL queries, and system behavior to diagnose root causes of customer issues

Maintain and improve internal and external knowledge bases, documentation, and troubleshooting guides

Identify recurring issues and contribute to long-term product improvements and support automation

Work directly with customers to understand needs and propose effective technical solutions

Stay up to date on product changes, releases, and industry best practices in fraud and compliance technology

Contribute to improving support processes, tooling, and customer experience workflows

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Technical Skills Required

API tools (Postman) SQL REST architecture Cloud-based systems Web technologies Payment/risk infrastructure

Benefits & Perks

Competitive compensation package including base salary and equity

100% remote-first work environment

Flexible paid time off and year-end break

Health, dental, and vision insurance

Home office setup stipend

Monthly meal stipend

Monthly social engagement stipend

Annual wellness and learning stipends

Early exercise of stock options

MacBook Pro provided

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Nice to Have

Experience coordinating with third-party vendors or external support providers

Familiarity with fraud prevention, risk platforms, or financial crime compliance systems

Experience working across distributed teams in multiple time zones

Job Description

You will join a high-growth, remote-first environment focused on fraud prevention and AML compliance, supporting a global platform used by banks, fintechs, and enterprises to detect and prevent financial crime in real time. In this role, you will sit at the intersection of technical support, engineering, and customer success, acting as a key problem solver for complex API-driven products. You will work closely with customers and internal engineering teams to troubleshoot issues, ensure platform reliability, and improve the overall support experience. The role requires strong technical depth, independence, and the ability to operate across multiple time zones in a fast-paced environment. You will also contribute to documentation, tooling, and process improvements that enhance customer self-service and operational efficiency. This is a highly impactful position where your work directly influences platform stability and customer trust.

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