Senior Manager of Customer Success Enablement

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

The Senior Manager of Customer Success Enablement will design and lead enablement programs to drive customer success performance at scale. This role requires an experienced enablement professional with a strong background in programmatic advertising, Connected TV, digital media, AdTech, SaaS, or closely related industries. The ideal candidate will have a proven ability to facilitate training sessions and engage experienced customer-facing professionals with practical, high-impact content.

Key Highlights

Design and lead impactful enablement programs

Partner with Customer Success leadership and frontline teams

Create practical learning experiences grounded in real customer interactions and business outcomes

Key Responsibilities

Lead the strategy, development, and execution of Customer Success enablement programs

Design engaging and practical learning experiences focused on improving customer conversations, account management, renewals, and expansion opportunities

Partner closely with Customer Success leadership and frontline managers to align enablement initiatives with business goals and operational priorities

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Technical Skills Required

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Benefits & Perks

Fully remote work environment

Flexible vacation policy

Competitive compensation package

Comprehensive healthcare coverage

401(k) retirement savings plan

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Nice to Have

Experience as a Customer Success Manager, Account Manager, or onboarding specialist within AdTech, SaaS, or Connected TV environments

Familiarity with campaign performance discussions, attribution methodologies, renewal strategies, and performance-driven customer conversations

Job Description

This is a strategic leadership opportunity for an experienced enablement professional passionate about driving customer success performance at scale. In this role, you will design and lead impactful enablement programs that help post-sale teams strengthen customer relationships, improve retention, and identify growth opportunities. Working closely with Customer Success leadership and frontline teams, you will create practical learning experiences grounded in real customer interactions and business outcomes. The environment is fast-paced, collaborative, and innovation-driven, with a strong emphasis on operational excellence, coaching, and measurable impact. You will play a key role in shaping enablement strategies that directly influence customer satisfaction, net revenue retention, and long-term business growth. This role is ideal for someone who thrives at the intersection of strategy, field engagement, and performance optimization within a modern SaaS or AdTech ecosystem.

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