CI/CD Build & Release Support Engineer

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Jobgether is seeking a CI/CD Build & Release Support Engineer to provide frontline technical support for CI/CD and build systems, handling incoming Slack requests and ticket queues while ensuring timely triage, resolution, or escalation of issues.

Key Highlights

Provide frontline technical support for CI/CD and build systems

Diagnose and troubleshoot build and release failures across tools

Collaborate with engineering and platform teams to improve CI/CD reliability

Key Responsibilities

Provide frontline technical support for CI/CD and build systems

Diagnose and troubleshoot build and release failures across tools

Collaborate with engineering and platform teams to improve CI/CD reliability

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Technical Skills Required

Jenkins GitHub Actions Maven Java build systems Docker Artifactory Spinnaker pipelines Linux/Unix environments Python Bash Kubernetes

Benefits & Perks

Competitive and flexible compensation

Fully remote, global-first work environment

Opportunity to work on high-scale, mission-critical CI/CD systems

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Nice to Have

Experience with observability tools such as Prometheus or Grafana

Prior SRE exposure

Job Description

This role sits within a highly technical, developer-facing support environment focused on ensuring the stability and performance of large-scale CI/CD and build systems used across global engineering teams. You will act as a frontline expert supporting critical software delivery pipelines that power high-velocity development at enterprise scale. The position involves diagnosing and resolving build, release, and deployment issues across complex toolchains, ensuring minimal disruption to developer workflows. You will work closely with engineers across multiple time zones in a fast-paced, remote-first environment that values autonomy, precision, and deep technical ownership. The role requires strong troubleshooting skills and the ability to manage multiple concurrent requests while maintaining high-quality support standards. This is a highly impactful position where your work directly enables engineering teams to ship software reliably and efficiently at scale.

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