Technical Business Analyst (ServiceNow)

This role sits at the intersection of business and technology, supporting large-scale digital transformation initiatives within a fast-paced consulting and engineering environment. You will act as a key liaison between stakeholders, developers, QA teams, and designers, ensuring business needs are accurately translated into clear, actionable technical requirements. The position involves working extensively within ServiceNow-driven workflows, helping shape solutions that improve enterprise operations and service delivery. You will contribute to defining user stories, process flows, and functional specifications that guide end-to-end development. The environment is highly collaborative, Agile-driven, and globally distributed, requiring strong communication and coordination skills. This is a high-impact role where clarity, structure, and analytical thinking directly influence project success and delivery quality.