Level 3 Transmission Network Support Engineer

Penta Consulting • Latin America

Remote

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AI Summary

We are seeking a Level 3 Transmission Network Support Engineer to provide advanced technical support, troubleshooting, and optimization for multi-vendor DWDM, SDH, Optical Transport, and IP/MPLS environments. The role requires strong knowledge of transmission and transport network technologies. The successful candidate will work closely with customer operations and engineering teams to ensure stable, high-performing transport networks.

Key Highlights

Provide Level 3 support for DWDM, SDH, Optical Transport, and IP/MPLS network environments

Troubleshoot transmission, routing, switching, synchronization, and interoperability issues

Collaborate with customer engineering and operations teams across LATAM

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Key Responsibilities

Provide Level 3 support for DWDM, SDH, Optical Transport, and IP/MPLS network environments

Perform detailed troubleshooting, root cause analysis (RCA), and permanent problem resolution

Conduct network performance analysis, identifying degradation and recommending corrective actions

Technical Skills Required

DWDM SDH Optical Transport IP/MPLS Huawei Nokia Ericsson Infinera Ciena Cisco Juniper NMS/OSS tools routing protocols transport technologies

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Benefits & Perks

Remote work

Flexible work arrangement

Job Description

Penta Consulting is a technology service provider and industry-leading outsourced partner. For over 27 years, we have specialised in providing professional and managed services to OEMs, system integrators, financial services providers, and leading IT and Telco companies worldwide.

We are expanding our global telecoms team and are seeking 5x Level 3 Transmission (TX) Network Support Engineers (DWDM/SDH/IP/MPLS) to join a world-leading technology organization. This is a remote role based in LATAM.

Role Overview:

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