Technical Support Engineer L2

Jobgether • Ireland

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Join a high-impact technical support team focused on solving complex infrastructure challenges in AI, HPC, and enterprise storage environments. Work closely with customers operating large-scale Linux-based systems and parallel file systems. Collaborate with engineering and product teams to troubleshoot advanced storage and networking issues.

Key Highlights

Diagnose and resolve complex issues related to Linux-based storage systems

Collaborate with engineering and product teams

Mentor junior team members

Key Responsibilities

Diagnose, troubleshoot, and resolve complex issues related to Linux-based storage systems

Support and maintain large-scale file system environments

Collaborate closely with engineering and product teams

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Technical Skills Required

Linux/Unix systems administration RAID storage systems SAN/NAS technologies High-performance networking Enterprise hardware support Linux/Unix systems administration Troubleshooting complex HW/SW interactions Debugging distributed environments Parallel file system concepts Lustre or similar large-scale storage technologies SCSI SAN fabrics Brocade/Cisco switches Networking protocols Storage infrastructure

Benefits & Perks

Competitive compensation package

Fully remote work flexibility

Opportunity to work on cutting-edge AI and high-performance data infrastructure technologies

Exposure to globally recognized enterprise and research environments

Career growth and continuous learning opportunities

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Nice to Have

Experience supporting AI, HPC, cloud storage, or data center environments

Job Description

Join a high-impact technical support team focused on solving complex infrastructure challenges in AI, HPC, and enterprise storage environments. In this role, you will work closely with customers operating large-scale Linux-based systems and parallel file systems, helping maintain reliability, performance, and uptime across mission-critical environments. You’ll collaborate with engineering and product teams to troubleshoot advanced storage and networking issues while contributing to product quality and operational improvements. This opportunity is ideal for someone who thrives in fast-paced, customer-facing environments and enjoys deep technical problem-solving. The role offers strong autonomy, exposure to cutting-edge AI infrastructure technologies, and the chance to work with globally distributed teams supporting some of the world’s most demanding data workloads. Remote flexibility and continuous learning are core aspects of the working culture.

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