Technical Support Specialist

Jobgether • Greater São Paulo Area

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Provide multi-channel technical support to customers and partners, troubleshoot complex technical issues, and collaborate with cross-functional teams to resolve problems and improve internal knowledge bases. The role requires strong analytical and problem-solving skills, excellent communication, and a customer-centric mindset. The ideal candidate has 3-4 years of experience in technical support and a solid understanding of web technologies and APIs.

Key Highlights

Provide multi-channel technical support

Troubleshoot complex technical issues

Collaborate with cross-functional teams

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Key Responsibilities

Provide multi-channel technical support

Troubleshoot and resolve issues related to WhatsApp Business API, REST APIs, webhooks, and messaging integrations

Collaborate with L2 support and engineering teams to diagnose complex technical problems and implement effective solutions

Technical Skills Required

HTML CSS JavaScript APIs REST APIs Webhooks

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Benefits & Perks

Fully remote work with global flexibility

Competitive annual compensation ($20,000-$25,000 USD)

Opportunity to work with cutting-edge messaging and API technologies

Job Description

In this role, you will act as a key technical point of contact for customers and partners using a leading messaging and WhatsApp-based business platform. You will support complex API-driven integrations, troubleshoot technical issues, and ensure smooth operation of messaging solutions that power thousands of B2B clients globally. The position sits at the intersection of customer support, engineering, and product, requiring strong analytical thinking and the ability to translate technical challenges into clear solutions. You will collaborate closely with L2 engineers, commercial teams, and external partners, including Meta/WhatsApp stakeholders. The environment is fully remote, fast-paced, and highly technical, offering strong exposure to modern APIs, messaging infrastructure, and scalable SaaS systems. It is ideal for professionals who enjoy problem-solving, customer interaction, and working with cutting-edge communication technologies.

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