Technical Support Specialist

Jobgether • Canada

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Jobgether is seeking a Technical Support Specialist to provide end-to-end technical support for clients, troubleshoot and resolve application and infrastructure-related incidents, and collaborate with internal and external stakeholders.

Key Highlights

Technical Support Specialist

End-to-end technical support

Troubleshooting and incident resolution

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Key Responsibilities

Provide end-to-end technical support for clients

Troubleshoot and resolve application and infrastructure-related incidents

Collaborate with internal and external stakeholders

Technical Skills Required

ITSM platforms ServiceNow Freshdesk SQL APIs REST/JSON Authentication systems SSO OAuth ADFS Cloud environments Monitoring tools System diagnostics Healthcare interoperability standards HL7 FHIR

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Benefits & Perks

Fully remote role

Competitive salary range of CAD 53,000-58,000

Opportunity to contribute to meaningful healthcare technology impacting patient care globally

Continuous learning and professional development supported by mentorship and training

Job Description

This role sits at the heart of a mission-driven digital health technology environment, where you will help ensure healthcare platforms run smoothly for clinicians and care teams around the world. You will be responsible for resolving technical issues, supporting application stability, and maintaining high-quality service across critical healthcare systems used by thousands of professionals. The position blends hands-on troubleshooting with customer-facing communication, requiring strong analytical thinking and a calm, solution-oriented approach. You will work in a fast-paced, 24/7 support environment where responsiveness and accuracy directly impact patient care workflows. Collaboration with internal teams and external clients will be central to your success, as you help diagnose, document, and resolve complex technical issues. This is an opportunity to contribute meaningfully to healthcare outcomes while developing deep expertise in modern SaaS support operations.

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