Team Lead, Customer Support

Tailscale • Canada

Remote

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AI Summary

Lead a team of 8-10 Support Engineers, manage day-to-day support operations, and ensure high-quality customer support to all users. 4+ years of experience in technical support and leadership required. Strong technical background in networking fundamentals and proficiency with networking and security concepts.

Key Highlights

Manage day-to-day support operations

Lead a team of 8-10 Support Engineers

Ensure high-quality customer support

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Key Responsibilities

Manage day-to-day support operations

Lead the onboarding, technical mentoring, and career coaching for all direct reports

Conduct regular 1:1s and performance management reviews

Oversee the support queue to ensure SLA/SLO adherence

Act as an internal escalation point for both complex technical issues and difficult customer situations

Technical Skills Required

Networking fundamentals TCP/IP DNS Firewalls Routing Kubernetes Identity management SSO integrations Okta Azure AD Google

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Benefits & Perks

Competitive total compensation package

Comprehensive group benefits

Remote first company

Flexible, paid time off program

Support for personal and professional development

Generous parental leave program

Job Description

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

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