Technical Support Specialist

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Jobgether is seeking a Technical Support Specialist to provide customer-focused technical support in a fast-paced healthcare technology environment. The ideal candidate will have strong problem-solving skills and experience working with Windows, Windows Server, and Office 365 environments. This role combines technical troubleshooting, ticket management, and customer engagement in a collaborative remote setting.

Key Highlights

Customer-focused technical support

Technical troubleshooting and ticket management

Collaborative remote work environment

Key Responsibilities

Respond promptly and professionally to inbound customer calls, emails, and support inquiries

Manage support tickets through triage, prioritization, documentation, escalation, and resolution using ticketing systems such as Zendesk

Troubleshoot technical issues related to software functionality, data transfers, connectivity, and system performance

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Technical Skills Required

Windows Windows Server Office 365 Zendesk DICOM PACS Medical imaging workflows Healthcare IT systems

Benefits & Perks

Competitive hourly compensation

Fully remote work opportunity

Medical, dental, and vision insurance

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Nice to Have

Familiarity with DICOM, PACS, medical imaging workflows, or healthcare IT systems

Job Description

This opportunity is ideal for a customer-focused technical professional who enjoys solving problems and supporting users in a fast-paced healthcare technology environment. In this role, you will serve as a key point of contact for customers using specialized software solutions, helping resolve technical issues and ensuring a seamless user experience. You’ll work closely with cross-functional teams to troubleshoot software, networking, and integration challenges while maintaining a high standard of service and communication. The position combines technical troubleshooting, ticket management, and customer engagement in a collaborative remote setting. Candidates who are proactive, organized, and eager to learn new technologies will thrive in this dynamic and impactful role supporting healthcare-related systems and workflows.

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