IT Support Engineer

Socium - Teams Done Differently • Philippines

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

We're seeking an IT Support Engineer to join our growing support team. The ideal candidate will have experience in IT support, Microsoft technologies, and customer issue resolution. This role requires strong troubleshooting, critical thinking, and problem-solving skills.

Key Highlights

Manage and resolve assigned helpdesk tickets

Handle escalations and client-raised issues

Provide excellent customer experience through timely issue resolution and communication

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Key Responsibilities

Manage and resolve assigned helpdesk tickets

Handle escalations and client-raised issues

Provide excellent customer experience through timely issue resolution and communication

Troubleshoot hardware, software, networking, and cloud-related issues

Escalate complex issues to relevant teams or third parties when necessary

Provide proactive updates to customers throughout issue resolution

Technical Skills Required

Windows OS Mac OSX Microsoft Server environments LAN / WAN / Wi-Fi networking Active Directory (ADDS) & Azure AD Office 365 Azure Intune Exchange Online email administration Endpoint security tools such as BitDefender, MS Defender, and SentinelOne AI productivity tools such as Copilot and ChatGPT

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Benefits & Perks

Remote work

Flexible work arrangement

Job Description

Hiring: IT Support Engineer

Fully Remote | Mid-Shift Schedule | Monday–Friday

We’re looking for a hands-on and customer-focused IT Support Engineer with at least 3 years’ experience in IT support/helpdesk environments to join a growing support team supporting global users and infrastructure environments. This role is ideal for someone with solid experience in Microsoft technologies, networking, cloud-based support, and customer issue resolution within fast-paced environments.

As part of the team, you’ll manage support queues, handle escalations, support end users across multiple technologies, and ensure excellent customer experience through timely issue resolution and communication.

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