Senior IT Service Delivery Manager

A2G Consulting BV (A2G Technologies) • Netherlands

Visa Sponsorship

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AI Summary

The Senior IT Service Delivery Manager is responsible for end-to-end IT service delivery performance, ensuring services are delivered in line with ITIL best practices, SLAs, and business expectations. This role acts as a key bridge between business stakeholders, IT operations, and service providers to ensure high-quality, reliable, and continuously improving IT services. The ideal candidate will have strong experience in IT Service Delivery Management, ITIL processes, and stakeholder management.

Key Highlights

ITSM Service Ownership

Service Performance Management

Service Governance & Reporting

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Key Responsibilities

ITSM Service Ownership

Service Performance Management

Service Governance & Reporting

Incident & Escalation Management

Vendor & Stakeholder Management

Continuous Improvement

ITIL Compliance & Governance

Technical Skills Required

ITIL ServiceNow Jira Service Management

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Benefits & Perks

20 days of holiday per year

Encourage Personal Development - Certification (Certification Charges reimbursed)

Income Tax Return Filing

Visa Sponsorship

Possibility of bonus

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Nice to Have

Experience in large enterprise IT environments

Familiarity with ITSM tools

Experience in driving service transformation or ITIL maturity programs

Data-driven reporting and analytics experience

Job Description

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 8-10 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery performance, ensuring services are delivered in line with ITIL best practices, SLAs, and business expectations. The role acts as a key bridge between business stakeholders, IT operations, and service providers to ensure high-quality, reliable, and continuously improving IT services.

Roles & Responsibilities

1. ITSM Service Ownership

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