iSpace, Inc.
United States
Systems Engineer IV – PKI, Secrets Management & Automation
- AWS
- Cloud
- Devops
- GCP
H
AI Summary
Join HiddenLayer as an early member of the Technical Support Engineering team. Provide hands-on technical support to customers using the HiddenLayer AISec Platform and products. Troubleshoot complex technical issues and communicate clearly with customers and internal teams.
Key Highlights
Troubleshoot complex technical issues
Communicate clearly with customers and internal teams
Contribute to improving internal runbooks and documentation
Key Responsibilities
Own and resolve technically complex customer issues from initial report through root cause
Troubleshoot across APIs, integrations, logs, and infrastructure
Reproduce issues, isolate variables, and identify whether problems stem from configuration, usage, or product defects
Partner closely with Engineering to escalate issues with clear, actionable context and debugging data
Work with Product and Research to validate expected vs. actual system behavior
Translate technical findings into clear, concise updates for customers
Contribute to and improve internal runbooks, troubleshooting guides, and external documentation
Identify patterns across tickets and proactively suggest product or process improvements
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Technical Skills Required
Benefits & Perks
Fully Remote
Comprehensive Health & Wellness Benefits
Flexible Time Off
Commitment to Learning and Development
Diversity, Equity, and Inclusion
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Nice to Have
Experience with cybersecurity, MLOps, or AI/ML systems
Exposure to GenAI or model security concepts
Job Description
RemoteThis is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you will provide hands-on technical support to customers using the HiddenLayer AISec Platform and products.We’re looking for a highly technical, detail-oriented Support Engineer who thrives on solving complex problems and communicating clearly with both customers and internal teams. This role is responsible for deep technical troubleshooting, investigation, and resolution across the HiddenLayer platform.
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