Customer Experience Data Analyst

tabby | تابي • Armenia

Remote Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

As a Customer Experience Data Analyst, you will play a key role in improving how we support our customers through data-driven insights and operational analytics. You will work closely with CX, product, and operations teams to measure performance, identify improvement opportunities, and support better decision making across support workflows. This role focuses on analytics, reporting, and process optimization, with exposure to automation and AI-powered tools.

Key Highlights

Analyze large-scale datasets related to agent performance, support interactions, and QA

Use LLM tools with practical prompt engineering for daily analytical tasks, summarization, and insights generation

Work with Airflow and Python to automate data tasks and support workflows

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Key Responsibilities

Analyze large-scale datasets related to agent performance, support interactions, and QA

Write optimized SQL queries using tools like BigQuery and ClickHouse

Build dashboards in Tableau, Metabase

Technical Skills Required

SQL BigQuery ClickHouse Tableau Metabase Airflow Python LLM tools Prompt engineering

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Benefits & Perks

100% trust and freedom to apply own vision

Employee stock options programme

Relocation support

Devices required for work

Job Description

CX AnalyticsFull TimeRemoteMaxim ManzyukAs a , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX, product, and operations teams to measure performance, identify improvement opportunities, and support better decision making across support workflows.This role focuses on , with exposure to automation and AI powered tools as part of everyday analytical work.Key Responsibilities

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