Ascension
United States
New
Enterprise Load Balancing and Application Delivery Architect
- ADC
- AWS
- Citrix
- Cloud
S
AI Summary
We are seeking a Technical Support Engineer to own the support process end-to-end for non-enterprise customers, assist with technical issues, and provide hands-on assistance for new and prospective customers.
Key Highlights
Technical Support Engineer
Non-enterprise customer support
Technical issue assistance
Key Responsibilities
Own the support process end-to-end for non-enterprise customers
Assist the Customer Success team with initial triage and reproduction of technical issues
Provide hands-on assistance for new and prospective customers
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Technical Skills Required
Benefits & Perks
Remote work
Flexible working hours
Long-term, ongoing independent contractor agreement
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Nice to Have
Professional experience in a technical support or engineering role
Customer-facing experience
Experience working with feature flagging technologies
Job Description
Position: Technical Support Engineer
Location: Remote - Open to candidates in Latin America and South Africa
Working hours: First 90 days, 9:00 AM–6:00 PM Barcelona time (UTC+2, Central European Summer Time), thereafter flexible as agreed upon.
Employment Type: Full-time, long-term, and ongoing independent contractor agreement
About Us
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