ServiceNow Business Analyst

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Jobgether is seeking a ServiceNow Business Analyst to bridge business needs and technical execution within ServiceNow implementation programs. The ideal candidate will work closely with clients, delivery teams, and technical experts to translate operational challenges into clear, structured requirements. This role requires strong analytical thinking and communication skills.

Key Highlights

Act as a key link between business stakeholders and technical teams

Partner with client stakeholders to understand business processes

Facilitate workshops, discovery sessions, and process mapping activities

Key Responsibilities

Act as a key link between business stakeholders and technical teams

Partner with client stakeholders to understand business processes

Facilitate workshops, discovery sessions, and process mapping activities

Translate business needs into detailed functional specifications

Support backlog refinement, prioritization, sprint planning, and ongoing Agile delivery activities

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Technical Skills Required

ServiceNow Business Process Analysis Requirements Gathering Documentation Agile Delivery Generative AI Tools

Benefits & Perks

Fully remote position within the United States

Competitive compensation aligned with experience

Opportunity to work on enterprise-level ServiceNow transformation projects

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Nice to Have

Familiarity with ServiceNow or similar enterprise workflow platforms

Experience using generative AI tools for analysis or documentation

Job Description

This role plays a pivotal part in bridging business needs and technical execution within ServiceNow implementation programs. You will work closely with clients, delivery teams, and technical experts to translate operational challenges into clear, structured requirements that guide successful platform solutions. Acting as a trusted advisor, you will facilitate discovery sessions, shape process improvements, and ensure alignment between stakeholder expectations and delivery outcomes. The position requires strong analytical thinking and communication skills, as you will support everything from requirements gathering to user acceptance testing. You will also contribute to backlog refinement, sprint planning, and solution validation in an Agile environment. Beyond project delivery, you will help drive adoption, documentation quality, and continuous improvement of ServiceNow practices. This is an excellent opportunity for someone who enjoys solving complex business problems while working in a highly collaborative, client-facing environment.

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