Manager, Observability Architects

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Jobgether seeks a Manager, Observability Architects to lead a high-impact technical customer success function. This role involves building and leading a team of expert architects, defining customer lifecycle frameworks, and guiding enterprise customers through onboarding and adoption of advanced observability solutions. The ideal candidate has 5+ years of experience in high-tech environments, strong background in observability, and proven leadership experience.

Key Highlights

Lead a team of expert architects

Define customer lifecycle frameworks

Guide enterprise customers through onboarding and adoption

Key Responsibilities

Build, hire, and lead a high-performing team of Observability Architects

Define and execute customer lifecycle frameworks

Act as a player-coach, balancing team leadership responsibilities with direct involvement in strategic customer engagements and technical guidance

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Technical Skills Required

Observability Monitoring Data Visualization Cloud-Native Infrastructure Platforms

Benefits & Perks

Fully remote work environment

Competitive compensation including base salary and restricted stock units (RSUs)

Annual leave policy of 30 days

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Nice to Have

Experience working in open-source or product-led growth environments

Job Description

This role is a unique opportunity to build and lead a high-impact technical customer success function at the forefront of observability. You will shape a newly formed team of expert architects responsible for guiding enterprise customers through onboarding, adoption, and expansion of advanced observability solutions. Acting as both a strategic leader and hands-on contributor, you will help define how customers extract maximum value from a powerful open-source-based platform ecosystem. The role blends leadership, technical depth, and customer-facing strategy in a fast-scaling, remote-first environment. You will work closely with sales, engineering, and product teams to influence adoption strategies, resolve complex technical challenges, and shape future product direction. This is a high-visibility position where your leadership will directly impact customer success and global platform growth.

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