Director of Lifecycle and Customer Journey

This role offers a high-impact opportunity to design and scale the end-to-end customer lifecycle strategy within a fast-growing, mission-driven SaaS environment. You will be responsible for shaping how customers experience the product journey—from first interaction through onboarding, activation, retention, and long-term value expansion. Acting as a key driver of growth and engagement, you will build data-driven, AI-enabled lifecycle programs that improve conversion, retention, and lifetime value. You will lead a high-performing team while partnering closely with Sales, Product, Customer Success, and Marketing to remove friction across the customer journey. The role blends strategic vision with hands-on execution in a highly collaborative, innovation-focused environment. This is a leadership position with strong influence over customer experience and business growth outcomes.