Incident Technician

hackajob • United States

Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Provide technical support, installation services, and customer service for computer hardware, applications, and network systems. Support end users through incident management, equipment installations, and troubleshooting. Collaborate with network services, systems engineering, and application development teams.

Key Highlights

Technical support for computer hardware, applications, and network systems

Incident management and troubleshooting

Collaboration with network services, systems engineering, and application development teams

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Key Responsibilities

Deliver end-to-end incident response and customer support

Support installation, configuration, relocation, and documentation of desktop IT equipment

Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity

Technical Skills Required

Windows Active Directory Microsoft Office TCP/IP networking concepts IT support tools Windows 10

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Benefits & Perks

Active TS/SCI clearance with Polygraph

Salary

Health insurance

Paid relocation

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Nice to Have

CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification

Experience in a technical help desk position and IT hardware/cabling installation

Experience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management)

Job Description

seeks a motivated, career-oriented, and customer-focused to join our team in , with occasional travel to McLean. In this role, you will provide technical support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment. You will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service, identify problems, and meet ongoing operational needs.

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