Support Engineer (Developer-Focused Technical Success)

Jobgether • United Kingdom

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Seeking a Support Engineer to join a developer-focused technical success team, troubleshooting complex issues for users of a code intelligence platform. This role requires strong technical problem-solving, customer interaction, and collaboration with engineering and product teams. Key requirements include 2+ years of experience, Unix/Linux proficiency, and experience with Kubernetes or containerized environments. Ideal for individuals who enjoy coding systems and engaging with developers, working with cutting-edge technologies like Kubernetes and AI tooling.

Key Highlights

Directly impact customer success with a code intelligence platform.

Troubleshoot complex technical issues for highly technical users.

Collaborate with engineering and product teams to resolve issues and drive improvements.

Key Responsibilities

Troubleshoot and resolve complex technical issues reported by developers and enterprise customers

Support customers in deploying, configuring, and optimizing software in environments such as Kubernetes and cloud infrastructure

Act as a technical bridge between customers, engineering, and product teams to ensure fast and effective issue resolution

Investigate system behavior, logs, and integrations to diagnose root causes and propose long-term solutions

Contribute to improving product documentation, internal knowledge bases, and troubleshooting guides

Identify recurring customer issues and suggest product or tooling improvements to enhance reliability and usability

Collaborate with cross-functional teams to improve customer experience and support workflows

Stay proactive in identifying trends and opportunities for automation or process improvement

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Technical Skills Required

Unix/Linux Bash scripting Kubernetes GitHub GitLab Bitbucket SQL

Benefits & Perks

Competitive above-market compensation

Equity participation

Fully remote work with global flexibility

Generous perks and benefits package

Opportunity to work on cutting-edge developer tooling and AI-driven technologies

Learning and development opportunities

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Nice to Have

Exposure to cloud platforms such as AWS, GCP, or Azure

Interest or experience with AI tools and LLM-based technologies

Job Description

This role sits at the heart of a developer-focused technical success organization, where you will directly impact how customers experience and succeed with a powerful code intelligence platform. You will support highly technical users, helping them troubleshoot complex issues, optimize deployments, and better understand large-scale code environments. Working in a global, distributed team, you will collaborate closely with engineers and product teams to resolve issues while also identifying opportunities for product and documentation improvements. This position combines deep technical problem-solving with customer interaction, making it ideal for someone who enjoys both coding systems and engaging with developers. You will play a key role in ensuring customers succeed, while continuously learning and working with cutting-edge technologies such as Kubernetes, cloud infrastructure, and AI tooling.

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