Abnormal Ai
United States
New
Software Engineer 2 - Development Infrastructure
- AI
- Ai Tools
- Cloud
- Cloud Native
A
Technical Product Owner, Observability
United States
Full Remote
AI Summary
As a Technical Product Owner for Observability at Abercrombie & Fitch Co., you will be the central point for monitoring website health and performance. You will partner with cross-functional teams to ensure optimal customer experience, focusing on session replay tools and reducing customer struggle. This role requires strong front-end knowledge and a proactive approach to problem-solving.
Key Highlights
Drive the observability roadmap and collaborate with cross-functional partners.
Leverage front-end engineering knowledge and session replay tools to analyze customer struggle and performance.
Serve as a technical liaison to engineering teams for triaging and resolving customer experience anomalies.
Key Responsibilities
Maintain the roadmap for observability and regularly communicate and align progress with cross-functional partners.
Build relationships with Engineers, Voice of Customer, CX, Analytics, Product Owners, etc. by initiating and driving collaborative discussions to identify gaps in alerts and monitors, align on how to address the gaps (metrics, tools, owners, etc.) and influence associated SLOs.
Gather requirements to build and maintain reports and alerts for our team and others to monitor & react to relevant opportunities.
Perform ad hoc analysis based on reporting, alerts and feedback from various internal and external partners.
Leverage front-end engineering knowledge (HTML, CSS, JavaScript, browser dev tools) to analyze customer struggle, Core Web Vitals, client-side errors, etc. leveraging the session replay tool to provide technical insights, hypotheses and next steps.
Serve as technical liaison to engineering teams triaging customer experience anomalies, aligning on ownership and priority, and packaging findings (impact, reproduction cues, suspected root cause) into actionable engineering work.
Recognize opportunities to have vendor or internally led training sessions and coordinate with internal partners.
Explore how we can leverage new technologies (ex. AI) to improve observability.
Manage the session replay tool vendor relationship (Push for tool improvements, issue resolution, budget, POs, RFPs, etc.).
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Technical Skills Required
Benefits & Perks
Incentive bonus program
401(K) savings plan with company match
Medical, dental and vision insurance
Paid time off
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
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Nice to Have
4+ years of relevant front-end web development experience is preferred
A Bachelor's degree or an additional 3 years of relevant work experience is preferred
Job Description
At Abercrombie & Fitch the Technical Product Owner, Observability is a member of the Site Reliability team which helps monitor our sites to make sure they are healthy and optimal for our customers. The primary goal of this position is to be the hub of observability partnering with various teams to provide the necessary visibility to make sure our websites are performing to our customers' expectations. This will result in improved adoption of our session replay tool, reduced customer struggle, faster MTTR, etc. This role will leverage various tools to accomplish this, however, the primary tool will be a session replay tool.
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