Senior IT Support Engineer

NavVis • Germany

Visa Sponsorship Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

NavVis is seeking an experienced IT Support Engineer to scale and evolve IT operations. This hands-on role involves acting as a senior technical expert, driving operational excellence, and transitioning to proactive service delivery. Key responsibilities include leading 3rd level support, root-cause analysis, and implementing long-term improvements. Requires 5+ years of IT support experience with cross-platform troubleshooting and strong Microsoft stack knowledge.

Key Highlights

Act as a senior technical expert with clear ownership of key systems.

Drive operational excellence and shape the transition from reactive support to proactive, scalable service delivery.

Lead root-cause analysis to proactively reduce ticket volume, improve SLAs, and drive automation.

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Key Responsibilities

Bridge IT, Security, and DevOps to ensure scalable, lasting solutions are in place across the organization.

Lead root-cause analysis to proactively reduce ticket volume, improve SLAs, and drive automation of repetitive processes.

Act as the internal subject matter expert on Microsoft tooling (Entra ID, Intune, Exchange Online) — owning improvements and best practices.

Deliver key projects end-to-end, from Intune compliance policies and onboarding automation to password manager rollout and SDOps enhancements.

Monitor device compliance and system health, flagging issues before they escalate and maintaining up-to-date documentation across the team.

Technical Skills Required

Entra ID Intune Exchange Online macOS Windows

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Benefits & Perks

30 days of paid time off per year

EGYM Wellpass subsidy

Deutschlandticket subsidy

Flexible working hours

Hybrid work setup

Full visa and relocation support for international candidates

JobRad bike leasing model

Competitive compensation package

Up to 4000 EUR employee referral bonus

Financial support for local language classes

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Nice to Have

Linux troubleshooting

Atlassian Admin experience

Job Description

When people use our technology to "bridge the gap" between the physical and digital worlds, they don't just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.That's what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it's the reality NavVis empowers people to build better.

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