Senior Technical Support Engineer

In this role, you will serve as a key technical expert and escalation point, ensuring seamless IT support across a distributed organization. You’ll handle complex technical challenges, particularly within Microsoft 365 environments, while delivering high-quality support to both staff and leadership. This position blends hands-on troubleshooting with strategic improvements to systems, processes, and documentation. You’ll play a critical role in maintaining secure, efficient, and user-friendly technology operations. Working in a fully remote environment, you’ll collaborate across teams while driving continuous enhancements in IT service delivery. This is an ideal opportunity for someone who thrives on ownership, problem-solving, and making a tangible impact through technology.