Technical Success Manager

This role sits at the intersection of technology, customer success, and strategic advisory, supporting high-value customers as they scale on a modern cloud application platform. You will act as a trusted technical partner, ensuring customers fully realize the value of a highly automated, developer-friendly environment designed for hybrid teams and AI-driven workflows. The position blends deep technical expertise with strong relationship management, helping organizations optimize architecture, performance, and adoption. You will work proactively to prevent issues before they arise, while shaping best practices that improve outcomes across the wider customer base. Operating in a global, remote-first environment, you will collaborate closely with engineering, product, and support teams. This is a highly impactful role where your insights directly influence both customer success and product evolution.