Junior Product Owner

Haystack • United Kingdom

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Drive the evolution of global customer support and aftersales platforms. Lead discovery and documentation of complex business requirements. Bridge the gap between stakeholders and IT teams to prioritize enhancements and change requests.

Key Highlights

Lead discovery and documentation of complex business requirements

Bridge the gap between stakeholders and IT teams

Drive the implementation and rollout of new system features

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Key Responsibilities

Lead the discovery and documentation of complex business requirements for global service platforms

Bridge the gap between stakeholders and IT teams to prioritize high-impact enhancements and change requests

Orchestrate User Acceptance Testing (UAT) and manage defect resolution to ensure seamless platform performance

Drive the implementation and rollout of new system features across international operational teams

Champion continuous improvement by analyzing platform adoption and identifying opportunities for automation and optimization

Technical Skills Required

Enterprise CRM systems Advanced Ticketing Software Software development lifecycle (SDLC)

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Benefits & Perks

Competitive salary of £38,000 - £45,600 per annum

Fully remote working flexibility

Excellent benefits package

Job Description

We're working with a leading global service solutions provider on this exciting opportunity.Are you ready to transition from technical support or analysis into a strategic product role? We are looking for a motivated individual to help drive the evolution of global customer support and aftersales platforms, including high-traffic Self-Service Portals and complex ticketing ecosystems.

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