Technical Support Specialist

Swapcard • Malaysia

Remote

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AI Summary

The Technical Support Specialist is responsible for educating and empowering Swapcard customers on a global level. This role involves troubleshooting and utilizing resources to answer questions on baseline topics, as well as communicating efficiently and effectively with customers via various channels. The ideal candidate will have a solid understanding of tech fundamentals and modern tools, as well as strong customer focus and communication skills.

Key Highlights

Technical Support Specialist

Customer Education

Troubleshooting

Communication

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Key Responsibilities

Communicating efficiently and effectively with customers

Troubleshooting and utilizing resources to answer questions on baseline topics

Educating and empowering Swapcard customers on a global level

Technical Skills Required

HTML CSS JavaScript APIs Slack Notion Intercom JIRA Gainsight

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Benefits & Perks

International team with 40+ nationalities

Remote-first policy

Generous Paid Time Off

Remote perks

In-person social gatherings

100% of health insurance contribution paid by Swapcard

Work-from-home budget

Co-working space budget

Learning budget

Mental health care initiatives

Job Description

Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.

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