Evertrue
Global
Senior Platform Engineer (Agentic Development & CloudOps)
- Javascript
- Python
- AI
- EKS
A
Cloud Support Engineer
Hungary
Full Remote
AI Summary
We are hiring a Cloud Support Engineer to provide advanced technical support for a cloud-based video streaming platform. The role involves troubleshooting complex issues, optimizing service reliability, and collaborating with engineering teams. The ideal candidate has experience in technical support, DevOps, or web engineering with a strong understanding of video streaming platforms and protocols.
Key Highlights
Advanced technical support for cloud-based video streaming platform
Troubleshooting complex issues
Optimizing service reliability
Key Responsibilities
Acting as an escalation point for L1 engineers on streaming and infrastructure-related incidents
Troubleshooting video playback and streaming workflow issues
Analyzing service availability problems using monitoring/logging systems
Debugging playback errors with browser DevTools
Investigating streaming protocol issues
Configuring and troubleshooting Nginx/HAProxy/Apache
Providing real-time live event support
Automating support workflows using scripting
Collaborating with engineering and product teams
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Technical Skills Required
Benefits & Perks
Salary up to $138,550-$187,450 per year
Remote work
Private health insurance
Compensation for sports activities
English courses
Certification compensation
Referral program
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Nice to Have
Familiarity with Java and Spring Boot logs
Experience with security and code quality tools
Ability to work in a multi-cloud environment with Akamai or Cloud services
Job Description
Andersen is hiring a Support Engineer to provide advanced technical support for a cloud-based video streaming platform, ensuring SLA compliance, resolving complex issues, and optimizing service reliability.
The customer is an award-winning technology company specializing in video streaming infrastructure and cloud-based media solutions. It has played a key role in advancing online video technologies, offering scalable and flexible tools for media encoding, playback, and analytics. The company’s cloud-native platform ensures broad device compatibility, seamless integration, and reliable performance, servin hundreds of organizations worldwide across various industries.
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