ITSM Consultant (ServiceNow or Halo)

Haystack • United Kingdom

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead complex ITSM platform deployments, architect integrations, and drive process design for enterprise clients. Expert-level configuration and support experience with ServiceNow or Halo required. ITIL v3 Foundation certification necessary.

Key Highlights

Lead end-to-end installation and configuration of elite ITSM platforms

Architect and implement complex integrations with external systems

Drive the design of ITSM processes

Key Responsibilities

Lead the end-to-end installation and configuration of elite ITSM platforms

Architect and implement complex integrations with external systems and third-party interfaces

Drive the design of ITSM processes, ensuring seamless alignment with ITIL service lifecycles and business workflows

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Technical Skills Required

ServiceNow Halo SOAP REST-based APIs ITIL v3 Foundation Structured analysis Design patterns Programming techniques

Benefits & Perks

£70,000 - £75,000 base salary

15% annual bonus

100% remote working flexibility

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Nice to Have

ITIL Advanced or v4 certifications

Job Description

We're working with a high-growth IT transformation consultancy on this exciting opportunity. They are looking for a versatile ITSM expert to lead complex tooling deployments and bridge the gap between technical architecture and business value.This is a high-impact role where you will leverage your expertise in ServiceNow or Halo to transform service delivery for enterprise clients across the UK. You will join an agile team known for technical excellence and deep ITIL integration expertise.

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