Director of Implementation and Technical Account Management

Jobgether • Greater Milan Metropolitan Area

Remote

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AI Summary

Lead a high-performing team to shape and scale global technical support and implementation operations, ensuring clients successfully integrate and adopt products. Define strategy, set objectives, and establish key metrics to drive operational excellence. Provide technical guidance, advocacy, and strategic input on product adoption and integration.

Key Highlights

Lead a high-performing team

Define strategy and set objectives

Establish key metrics to drive operational excellence

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Key Responsibilities

Lead, hire, and manage cross-functional technical support and implementation teams

Define and execute the implementation and technical account management strategy

Engage with senior leadership and clients to provide technical guidance, advocacy, and strategic input

Technical Skills Required

Basic coding skills Solid understanding of software development processes

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Benefits & Perks

Flexible, remote-first work environment

Competitive compensation package

Opportunities to lead and develop high-impact global teams

Job Description

This leadership role provides the opportunity to shape and scale global technical support and implementation operations, ensuring clients across multiple continents successfully integrate and adopt the company’s products. You will lead a high-performing team, defining strategy, setting objectives, and establishing key metrics to drive operational excellence. This role blends hands-on technical guidance with strategic decision-making, including customer advocacy, product integration oversight, and collaboration with engineering and product teams. You will build strong client relationships, influence senior stakeholders, and provide technical direction to optimize customer success. The position requires a proactive, results-driven leader capable of balancing global strategy with localized execution.

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