Remote IT Support Technician

The A Career • Dominican Republic

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

We are seeking a skilled Remote IT Support Technician to join our team. This role requires hands-on expertise in various technical areas and the ability to troubleshoot and resolve IT issues efficiently. The ideal candidate is proactive, customer-focused, and able to work independently in a remote setting.

Key Highlights

Serve as the Level 2 escalation point for technical issues beyond L1 scope

Administer and troubleshoot Microsoft 365 environments

Manage and support Microsoft Azure services

Key Responsibilities

Serve as the Level 2 escalation point for technical issues beyond L1 scope

Administer and troubleshoot Microsoft 365 environments

Manage and support Microsoft Azure services

Configure, maintain, and troubleshoot SonicWall firewalls and network security appliances

Administer and support Windows Server

Perform workstation setup, imaging, deployment, and troubleshooting

Manage and troubleshoot DNS records and resolution issues

Support and deploy EDR solutions

Assist in managing BCDR platforms and verify backup integrity

Assist with VoIP system administration and troubleshooting

Create and maintain accurate, clear technical documentation, SOPs, and knowledge base articles

Communicate effectively with clients in fluent, professional English

Track and manage tickets through the PSA/ticketing system with timely updates

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Technical Skills Required

Microsoft 365 Administration Microsoft Azure SonicWall firewalls Windows Server administration DNS EDR platforms BCDR solutions VoIP platforms

Benefits & Perks

Competitive pay in US Dollars

Paid extra-hours

Time-off flexibility

100% remote work

International experience

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Nice to Have

Experience with VoIP platforms (e.g., 3CX, RingCentral, Teams Voice)

Job Description

We are seeking a skilled Remote IT Support Technician to join our team. This role requires hands-on expertise in routers, DNS's, VPNs, Microsoft 365, and Azure, as well as the ability to troubleshoot and resolve IT issues efficiently. The ideal candidate is proactive, customer-focused, and able to work independently in a remote setting.

WE WILL REQUEST A VOICE NOTE FOR THE SCREENING PROCESS.

Candidates who meet the requirements will receive an email from [email protected]

with the next steps. Remember to check both your inbox and spam folder for our communication.

Key Responsibilities:

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