Senior Customer Support Engineer

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Provide high-impact technical support for complex software products, collaborating closely with Product, DevOps, and Engineering teams. Troubleshoot and resolve advanced customer issues across mobile and SaaS platforms. Mentor junior team members and contribute to process improvements.

Key Highlights

Provide technical support for complex software products

Troubleshoot and resolve advanced customer issues

Mentor junior team members

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Key Responsibilities

Research, diagnose, and resolve complex customer issues

Validate customer-specific fixes and releases

Mentor new Customer Support Engineers

Technical Skills Required

Android Studio SQL Python SIEM tools Mobile Device Management (MDM) solutions

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Benefits & Perks

Competitive salary: $113,850 - $115,875 per year

Remote work opportunity from anywhere in the United States

Employee referral incentives and recognition programs

Job Description

This role offers the opportunity to provide high-impact technical support for complex software products, collaborating closely with Product, DevOps, and Engineering teams. The Senior Customer Support Engineer will troubleshoot and resolve advanced customer issues across mobile and SaaS platforms, validate fixes, and contribute to process improvements. You will mentor junior team members, lead partner calls, and translate technical insights into actionable feedback for product enhancements. This position requires a mix of hands-on technical skills, cross-functional collaboration, and customer advocacy. Ideal candidates thrive in dynamic environments, balancing direct problem-solving with guiding others and contributing to technical documentation and training. The role is fully remote, providing flexibility while maintaining strong communication with teams across multiple time zones.

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