Support Team Lead - Enterprise & Data

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead a high-performing support team, drive excellence in technical support for enterprise and data-focused clients, and partner with Engineering and Product teams to improve processes and customer outcomes.

Key Highlights

Lead and develop a high-performing support team

Manage complex escalations and technical issues

Partner with Engineering and Product teams to improve processes and customer outcomes

Key Responsibilities

Lead complex escalations

Mentor team members

Partner with Engineering and Product teams

Interested in remote work opportunities in Development & Programming? Discover Development & Programming Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

Technical Skills Required

SQL AI tools Technical expertise

Benefits & Perks

Comprehensive health coverage

401(k) retirement plan

100% remote and flexible work environment

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

Nice to Have

Experience supporting data-heavy or compliance-driven products

Familiarity with ticketing systems such as HubSpot Service Hub

Job Description

The Support Team Lead - Enterprise & Data is a hands-on leadership role responsible for driving excellence in technical support for enterprise and data-focused clients. This role combines team development, advanced problem-solving, and AI-enabled workflows to deliver high-quality, data-driven support. You will lead complex escalations, mentor team members, and partner closely with Engineering and Product teams to improve processes and customer outcomes. The ideal candidate thrives in a fast-paced, metrics-driven environment, leveraging SQL, AI tools, and technical expertise to quickly diagnose issues and optimize workflows. This position offers the opportunity to shape the future of enterprise support while building a high-performing, accountable, and curious team. Strong analytical skills, executive-level communication, and a passion for operational excellence are essential.

Want the full job description? Read the complete details on LinkedIn, the original posting.

Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.