Picnic
Netherlands
Software Engineer (Java) - Warehouse Automation
- AI
- Artificial Intelligence
- AWS
- Datadog
C
Customer Support Supervisor
Netherlands
Relocation
AI Summary
Lead a team of Customer Support Specialists providing B2C e-commerce support. Define and improve the support experience for customers and frontline agents. Collaborate with internal stakeholders to translate growth plans into operational reality.
Key Highlights
Team leadership and daily operations
Second-line performance and improvement
Knowledge base ownership
Looking to advance your Development & Programming career with relocation support? Explore Development & Programming Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
Key Responsibilities
Define, implement, and continuously improve the support experience for both customers and frontline agents.
Lead, coach, and support a team of ±5 Customer Support Specialists.
Accountable for overall second-line CS KPIs such as First Contact Resolution (FCR), Contact per Case (CPC), Average Handling Time (AHT), Escalation rate, Resolution Times, Knowledge base accuracy and standards.
Technical Skills Required
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
Benefits & Perks
30 days of holiday
pension scheme
one of the best relocation packages in Amsterdam
Interested in relocating to Netherlands? Check out our comprehensive Relocation Jobs in Netherlands page with detailed relocation packages and benefits.
Nice to Have
Experience working closely with Product and Engineering teams and internal stakeholder
Job Description
What We Do
Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.
We recently acquired Recharge, Europe’s leading prepaid payments and digital gift card business, bringing both companies together into one organisation with broader reach, deeper capabilities across B2B and B2C commerce and a stronger global footprint.
Today, we stand as a team of more than 600 people, representing 57 nationalities across 23 locations. We are headquartered in Singapore with offices in Amsterdam, Dubai, Shanghai and other hubs across Southeast Asia.
Want the full job description?
Read the complete details on LinkedIn, the original posting.
Continue on LinkedIn
This is a short excerpt. All rights to the full description belong to its original publisher.
Keep exploring
Similar Jobs
Explore other opportunities that match your interests
Established Medtech Company (Now Part Of A Leading Global Technology Group)
Netherlands
Embedded Systems Engineer (Control Algorithms) – Surgical Equipment
- Embedded
- Embedded Systems
- Matlab
- Prototyping
Wypoon Technologies
Netherlands
Senior Python Software Engineer
- Cloud
- Cloud Native
- Containerization
- Devops
Relocation Guides
Step-by-step relocation guides, from moving logistics to settling abroad.
Can You Get Relocation Assistance for an Internal Job Transfer?
Changing locations for work is already a lot to manage. But when it happens within the same company, people often assume the finan...
Read Article
What Happens to Relocation Assistance If You Leave the Job?
If you leave your job after moving, your employer will likely ask for some or all of your relocation money back. Most jobs with re...
Read Article
Hidden Costs of Job Relocation: What Employers May Not Cover
You might think that relocation assistance is like an all-expenses-paid fresh start, but it’s usually not as simple and straightfo...
Read Article
Relocation Assistance vs. Visa Sponsorship: What’s the Difference?
For anyone trying to land a job abroad, visa sponsorship and relocation assistance are usually the first things they look for in a...
Read ArticleSubscribe to our newsletter
New visa sponsorship, relocation and remote tech jobs, delivered to your inbox.