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IT Technical Support Engineer
United States
Relocation
AI Summary
Saildrone seeks an IT Technical Support Engineer to provide end-user support for a global workforce. Responsibilities include troubleshooting, system deployment, and documentation across Mac, Windows, and Linux environments. Requires 2+ years of experience and proficiency in enterprise IT support and collaboration platforms.
Key Highlights
Provide responsive, human-centric technical support for global users across Mac, Windows, and Linux.
Manage support tickets end-to-end, including triage, troubleshooting, and communication in a defense-regulated environment.
Execute secure onboarding/offboarding, deploy systems, and support specialized engineering tools.
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Key Responsibilities
Perform responsive, human-centric technical support for on-site and remote global users to achieve high levels of productivity and resolve "day-to-day dilemmas" across Mac, Windows, and Linux.
Be accountable for support tickets end-to-end, including triage, troubleshooting, and informed hand-offs, ensuring consistent communication and resolution within a defense-regulated environment.
Execute secure onboarding and offboarding workflows, including the configuration of end-user hardware, identity management (Okta/JumpCloud), and access to core productivity suites.
Work closely with engineering and manufacturing teams to align on the support and deployment of specialized software, including CAD (NX/Altium) and Product Lifecycle Management (Siemens Teamcenter X).
Carry out the maintenance and troubleshooting of shared office systems, including wired/wireless networking, conference room AV, printers, and physical security access controls.
Monitor for manual, repetitive IT processes and take action to leverage APIs or scripting (Bash/Python) to improve departmental efficiency and scalability.
Adhere to and contribute to the creation of internal and end-user facing documentation, while leading training sessions to improve organizational technology literacy.
Perform accurate asset inventory and record-keeping in accordance with NIST and SOC2 compliance frameworks to ensure Saildrone’s security posture as a defense contractor.
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Technical Skills Required
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Benefits & Perks
Generous Time Off
Comprehensive Health Coverage
Equity grants
401(k) retirement plan
Professional development reimbursement
Relocation Support
Job Description
Saildrone is a maritime defense company and the global leader in autonomous unmanned surface vehicles (USVs). With more ocean miles and real-world operational experience than any USV manufacturer or operator, Saildrone maintains active, combat-deployed systems supporting national security and force projection around the world, 24/7/365.
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