Technical Support Specialist (United States)

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

The Technical Support Specialist at Jobgether is responsible for providing advanced technical support for software and healthcare IT solutions. This role requires troubleshooting complex technical issues while collaborating with support, engineering, and customer teams. The ideal candidate will have a minimum 5 years of technical support experience and proficiency with Microsoft Office Suite and case management tools.

Key Highlights

Troubleshoot complex technical issues with software and healthcare IT solutions

Mentor and guide junior technical support specialists

Collaborate with support, engineering, and customer teams

Key Responsibilities

Diagnose and troubleshoot complex technical issues

Serve as a secondary escalation point for support cases

Mentor and guide Level 1 and Level 2 technical support specialists

Document processes, workflows, and best practices to improve support efficiency and customer experience

Manage multiple points of contact and handle concurrent projects with attention to detail

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Technical Skills Required

Microsoft Office Suite Case management tools (e.g., Salesforce, ServiceNow, ZenDesk) Postman SQL querying C++ Python HTML CSS Azure DevOps Jira

Benefits & Perks

Fully remote work environment

Flexible schedule

Annual company offsite

Generous leave package

Medical, dental, and vision insurance

401(k) plan with company match

One-time workspace reimbursement

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Nice to Have

Experience with healthcare IT, EHR systems, or related industries

Job Description

This role is responsible for providing advanced technical support for software and healthcare IT solutions, serving as a secondary escalation point for complex issues. You will troubleshoot internet-based applications, APIs, and database-driven systems while collaborating with Support, Engineering, and Customer teams to deliver accurate and timely resolutions. This position requires balancing multiple cases and projects, mentoring junior team members, and contributing to process improvements that enhance overall service quality. Success in this role directly impacts customer satisfaction, retention, and operational efficiency. You will work independently in a fast-paced, remote-first environment, taking ownership of technical challenges and ensuring smooth delivery of mission-critical solutions.

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