Customer Success Coordinator

Jobgether • Australia

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Jobgether is seeking a Customer Success Coordinator to ensure seamless communication between internal departments and clients. Key responsibilities include managing client inquiries, coordinating with sales and marketing teams, and enhancing client satisfaction.

Key Highlights

Customer Success

Client Communication

Sales Team Coordination

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Key Responsibilities

Serve as a key point of contact for inbound communications, including scheduling depositions and addressing client inquiries.

Respond promptly to email and phone inquiries, ensuring client satisfaction.

Coordinate billing inquiries with Accounting and facilitate resolution.

Collaborate with Sales and Marketing teams to create and update client-facing best practices documentation.

Assist clients in creating User Accounts, providing basic tips, and ensuring they have the necessary resources to get started.

Technical Skills Required

RB9 (Reporter Base) Google Workspace Google Suite

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Benefits & Perks

Flexible work schedule

Competitive hourly pay ($18-$20/hr)

Fully remote work environment

Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Coordinator - REMOTE. In this role, you will be pivotal in ensuring seamless communication between our internal departments and clients. Your proactive approach will enhance client satisfaction and operational efficiency within a dynamic remote work environment. With responsibilities that span from managing client inquiries to coordinating with the Sales team, you will play an essential part in our mission to transform legal proceedings. You will thrive in this role if you are a self-starter with a strong work ethic and exceptional communication skills.

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