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Senior Support Engineer

Agave • United States
Visa Sponsorship Relocation
This Job is No Longer Active This position is no longer accepting applications
AI Summary

We're hiring a Senior Support Engineer to help build Agave's support function as we scale from 450 to 1k+ customers. This is a high-ownership role at a fast-growing B2B SaaS company serving the $12T construction industry. You'll become a true expert on the Agave Platform, own the support queue, and be the first responder to our customers when something breaks or is confusing.

Key Highlights
Become a true expert on the Agave Platform
Own the support queue and be the first responder to customers
Work directly with Founders, Solutions Engineers, PMs, and Engineers to define how support works at Agave

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Key Responsibilities
Triage, diagnose, and resolve issues
Improve documentation and playbooks
Surface patterns that directly shape our product roadmap
Work directly with Founders, Solutions Engineers, PMs, and Engineers to define how support works at Agave
Technical Skills Required
APIs JSON Basic database concepts (tables, simple SQL queries) Data formats

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Benefits & Perks
Healthcare: 90% of healthcare costs covered
401k: 100% match up to 4% of annual salary
Performance bonuses: annual bonuses when company growth goals are met
Relocation package: sizable relocation bonus for folks currently located outside of the Bay Area
Gym: on-site gym with Peloton, squat rack, Tempo, Yoga setup, and more
Visa sponsorship: company sponsors visas (H1B, TN, etc.)
Commuter benefits: employees can make pre-tax contributions toward commuting costs

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Nice to Have
Experience supporting a technical product (integrations, data pipelines, accounting, or similar)
Familiarity with APIs, data formats like JSON, and basic database concepts (tables, simple SQL queries)
Exposure to construction, accounting, or ERP/accounting systems

Job Description

we’re hiring our second support person to help build Agave’s support function as we scale from 450 to 1k+ customers over the next 1-2 years. This is a high-ownership role at a fast-growing b2b SaaS company serving the $12T construction industry.\ \ You’ll become a true expert on the Agave Platform, own the support queue, and be the first responder to our customers when something breaks or is confusing. You’ll triage, diagnose, and resolve issues; improve our documentation and playbooks; and surface patterns that directly shape our product roadmap.\ \ You’ll work directly with our Founders, Solutions Engineers, PMs, and Engineers to define how support works at Agave — from SLAs and metrics to tooling and processes. If you like talking to customers, digging into technical details, and bringing order to chaos, you’ll be an excellent fit.
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Job Overview
Posted Feb 13, 2026
Employment Full-time
Experience Mid-Senior level
Location United States
Category Networking
Company Agave
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